Send feedback
We read everything our customers send us — your feedback is how the platform gets better.
Where to send it
Email support@accstool.com with "Feedback" in the subject line. We reply within 48 hours.
What helps us act on it
- Your registered email or username, so we can find your account;
- When it happened, and the order number if an order was involved;
- What went wrong, with a screenshot if it's a bug;
- What outcome you're hoping for.
What happens next
We acknowledge your message within one business day, look into it, and email you the outcome.
Not happy with the outcome?
Reply to the same email thread with "Escalation" added to the subject and a second person will review it.